Specialty, OEM, & Lab Components
Motion Control Electro-Optics Electronics
Terms and conditions
Limited Warranty
All products manufactured and sold by SignalTronix are warranted against defects in workmanship and materials, when used under normal operating conditions and when used in accordance with the product's specifications. This warranty is in effect for a period of twelve months from the date of shipment. SignalTronix will repair or replace, at it's option, any of its products found to be defective and within the warranty period. Contact us for all issues concerning warranty, and obtain an RMA number prior to returning any product. SignalTronix is not responsible for installation, removal, adjustment, or maintenance of the product unless such services are specifically included in the quotation, bill of sale, or invoice. SignalTronix will not be liable, under any circumstances, for any consequential, incidental or indirect damages or expenses associated with the operation of the product. Product that is damaged due to misuse, abuse, negligence, exposure, accident, improper installation or hook-up, or has been modified or dismantled, is NOT covered under the product warranty. Expenses incurred in shipping to and from SignalTronix will be the customer's responsibility.
Shipping
SignalTronix ships UPS Ground (United Parcel Service) and FedEx Ground as standard shipping methods and carriers. If the customer prefers to use their shipping account number for their purchases, such requests must be clearly stated on all correspondences and Purchase Orders. All urgent shipping requests must be in writing. Please contact our sales department to confirm all urgent or special shipping requests. SignalTronix will generally ship using the most economical method unless otherwise requested by the customer. We do not add any handling charges to your order. Insurance - Please note that shipments are insured with the carrier for the value of the product and are added to the shipping charges.
International Orders
SignalTronix follows all US Sate Department rules and regulations regarding shipment to international destinations. All products listed on this website are classified as non-ITAR. If you have an application which may be covered under ITAR regulations, or is otherwise export controlled or restricted, please allow extra time for processing the required documentation.
Open Accounts
SignalTronix extends credit to Government agencies, industrial and educational accounts with a good published credit rating, which are located in the United States. US companies may arrange for an open account by contacting us, or by supplying credit information on company letterhead. All orders are shipped prepaid, COD, cash, wire-transfer, or with VISA, MasterCard, Discover or American Express credit cards until an open account is established. Payment Terms for Open Accounts within the USA are Net 30 days. FOB is Carlsbad, California, USA.
Payment Terms for Companies Outside of the USA: All orders over $1,000.00 USD are shipped prepaid by VISA, MasterCard, Discover or PayPal, or by wire transfer. Exceptions may be arranged prior to product shipment. For international orders over $1,000 we require prepayment via wire transfer.
Blanket Orders
To receive the best possible pricing, a customer may chose to place an order with a schedule to ship partials at specified intervals (Blanket Order). All Blanket Orders must be confirmed with a written Purchase Order, and include scheduled release dates, up to 12 months from the original order date. NOTE: Canceling Blanket Orders may incur cancellation charges to cover material and work in process.
Returns (RMA) and Repairs
Products being returned to us must have a Return Materials Authorization (RMA) number assigned by SignalTronix. The RMA number must be referenced on all paperwork accompanying the Return/Repair. Do NOT return product using a Debit Memo. No product will be accepted for Credit after 30 days from the date of shipment. Product must be shipped with freight prepaid. Special, custom or modified products are Non-Returnable, and no credit shall be offered. Products purchased on a Blanket Order are Non-Returnable, and no credit shall be offered. Product in need of repair must have an RMA number before return to SignalTronix. SignalTronix will determine upon inspection whether the returned product is covered under warranty. All non-warranty returns incur a repair charge, including those where no problem is found, as inspection, test and documentation preparation is time-consuming. Please do not return other manufacturer’s products along with SignalTronix products, unless you have received permission by Customer Service or Engineering.
Cancellations and Restocking Charges
Cancellation of any order must be approved by SignalTronix and will be on terms that protect SignalTronix from any loss. The Restocking Charge is 10% on all product returned. The minimum restocking charge is $20.00. Returns must be made within 30 days of receipt of product. Shipping expenses are paid by the customer. All products are subject to inspection, and must be in good condition to receive credit. Customers should use extreme care when packing products for return and are responsible for any damages or loss in transit. Blanket Orders, and/or special, custom and modified products are Non-Returnable and Non-Cancelable.
All Sales are made pursuant to the Terms and Conditions herein, and are in lieu of any other expressed or implied terms, including but not limited to any implied warranties. Please contact our sales department if you have any questions about or Terms and Conditions.
All products manufactured and sold by SignalTronix are warranted against defects in workmanship and materials, when used under normal operating conditions and when used in accordance with the product's specifications. This warranty is in effect for a period of twelve months from the date of shipment. SignalTronix will repair or replace, at it's option, any of its products found to be defective and within the warranty period. Contact us for all issues concerning warranty, and obtain an RMA number prior to returning any product. SignalTronix is not responsible for installation, removal, adjustment, or maintenance of the product unless such services are specifically included in the quotation, bill of sale, or invoice. SignalTronix will not be liable, under any circumstances, for any consequential, incidental or indirect damages or expenses associated with the operation of the product. Product that is damaged due to misuse, abuse, negligence, exposure, accident, improper installation or hook-up, or has been modified or dismantled, is NOT covered under the product warranty. Expenses incurred in shipping to and from SignalTronix will be the customer's responsibility.
Shipping
SignalTronix ships UPS Ground (United Parcel Service) and FedEx Ground as standard shipping methods and carriers. If the customer prefers to use their shipping account number for their purchases, such requests must be clearly stated on all correspondences and Purchase Orders. All urgent shipping requests must be in writing. Please contact our sales department to confirm all urgent or special shipping requests. SignalTronix will generally ship using the most economical method unless otherwise requested by the customer. We do not add any handling charges to your order. Insurance - Please note that shipments are insured with the carrier for the value of the product and are added to the shipping charges.
International Orders
SignalTronix follows all US Sate Department rules and regulations regarding shipment to international destinations. All products listed on this website are classified as non-ITAR. If you have an application which may be covered under ITAR regulations, or is otherwise export controlled or restricted, please allow extra time for processing the required documentation.
Open Accounts
SignalTronix extends credit to Government agencies, industrial and educational accounts with a good published credit rating, which are located in the United States. US companies may arrange for an open account by contacting us, or by supplying credit information on company letterhead. All orders are shipped prepaid, COD, cash, wire-transfer, or with VISA, MasterCard, Discover or American Express credit cards until an open account is established. Payment Terms for Open Accounts within the USA are Net 30 days. FOB is Carlsbad, California, USA.
Payment Terms for Companies Outside of the USA: All orders over $1,000.00 USD are shipped prepaid by VISA, MasterCard, Discover or PayPal, or by wire transfer. Exceptions may be arranged prior to product shipment. For international orders over $1,000 we require prepayment via wire transfer.
Blanket Orders
To receive the best possible pricing, a customer may chose to place an order with a schedule to ship partials at specified intervals (Blanket Order). All Blanket Orders must be confirmed with a written Purchase Order, and include scheduled release dates, up to 12 months from the original order date. NOTE: Canceling Blanket Orders may incur cancellation charges to cover material and work in process.
Returns (RMA) and Repairs
Products being returned to us must have a Return Materials Authorization (RMA) number assigned by SignalTronix. The RMA number must be referenced on all paperwork accompanying the Return/Repair. Do NOT return product using a Debit Memo. No product will be accepted for Credit after 30 days from the date of shipment. Product must be shipped with freight prepaid. Special, custom or modified products are Non-Returnable, and no credit shall be offered. Products purchased on a Blanket Order are Non-Returnable, and no credit shall be offered. Product in need of repair must have an RMA number before return to SignalTronix. SignalTronix will determine upon inspection whether the returned product is covered under warranty. All non-warranty returns incur a repair charge, including those where no problem is found, as inspection, test and documentation preparation is time-consuming. Please do not return other manufacturer’s products along with SignalTronix products, unless you have received permission by Customer Service or Engineering.
Cancellations and Restocking Charges
Cancellation of any order must be approved by SignalTronix and will be on terms that protect SignalTronix from any loss. The Restocking Charge is 10% on all product returned. The minimum restocking charge is $20.00. Returns must be made within 30 days of receipt of product. Shipping expenses are paid by the customer. All products are subject to inspection, and must be in good condition to receive credit. Customers should use extreme care when packing products for return and are responsible for any damages or loss in transit. Blanket Orders, and/or special, custom and modified products are Non-Returnable and Non-Cancelable.
All Sales are made pursuant to the Terms and Conditions herein, and are in lieu of any other expressed or implied terms, including but not limited to any implied warranties. Please contact our sales department if you have any questions about or Terms and Conditions.